Refund & Return Policy | Gadgetrovia

Refund & Return Policy

Last updated: 2026

This Policy explains how return and refund requests for purchases from gadgetrovia.com are handled by BrightNova Commerce LLC. Order-specific eligibility, deadlines, and instructions communicated during the purchase process also apply. Mandatory rights available under applicable law are not limited by this Policy.

1. Return eligibility

A product may be eligible for return when the applicable return period and conditions were presented with the order, when the product is defective, damaged, or materially different from what was ordered, or when applicable law provides a right to return or cancel. Contact us promptly so we can confirm the procedure for the relevant order.

2. How to request a return

Before sending an item, email [email protected]. Include enough information for us to locate and review the purchase.

  • Order number and purchaser name
  • Product you want to return
  • Reason for the request
  • Photographs when the item or package is damaged, defective, or incorrect

We will review the request and provide any required authorization, return destination, packaging requirements, and shipping instructions. Do not send a return to the company address unless we expressly identify it as the authorized return location.

3. Product condition

Unless the item is being returned because it arrived defective, damaged, or incorrect, it should be kept in the condition reasonably required by the return terms supplied with the order. Where practical, include the original packaging, accessories, manuals, components, and proof of purchase. Handling beyond what is reasonably necessary to inspect a product may affect the available remedy where permitted by law.

4. Return shipping

Responsibility for return-shipping costs depends on the reason for return, the order terms, and applicable law. We will explain any available label, collection method, reimbursement, or customer-paid shipping requirement before an authorized return is sent. Use a trackable service when instructed and retain the receipt.

5. Inspection and refunds

After an authorized return is received, it may be inspected to confirm the item, condition, and eligibility. If approved, the refund is issued using the original payment method when reasonably available, unless another lawful method is agreed. Processing and posting times may vary by payment provider. Any permitted deduction or non-refundable amount will be explained.

6. Damaged, defective, or incorrect items

Contact [email protected] promptly if an item arrives damaged, appears defective, or does not match the order. Keep the product, packaging, labels, and photographs until the review is complete. Depending on the circumstances and applicable rights, an available remedy may include repair, replacement, refund, or another appropriate solution.

7. Items with return restrictions

Some products may have restrictions for health, hygiene, safety, personalization, perishability, licensing, digital delivery, or other lawful reasons. Any product-specific restriction should be disclosed before purchase. A restriction does not remove remedies that apply to defective, damaged, misdescribed, or incorrectly supplied goods where those remedies are mandatory.

8. Exchanges

Exchange availability depends on stock, destination, product, and the reason for the request. If a direct exchange is unavailable, the appropriate process may be a return and a separate new order. We will explain the available option after reviewing the request.

9. Simplified procedure

  1. Email [email protected] with the order details
  2. Wait for authorization and return instructions
  3. Package and send or hand over the item as instructed
  4. Keep tracking and shipping records
  5. Wait for inspection and the outcome of the request

10. Cancellations before dispatch

If you want to cancel an order before dispatch, contact us immediately. We will try to stop processing, but cancellation cannot be guaranteed once fulfilment or shipment has begun. If the order cannot be stopped, the applicable return procedure may be used after delivery.

11. Contact for refunds and returns

For refund, return, cancellation, damaged-item, or exchange enquiries, contact [email protected].